Frequently asked questions.

Not at all. Many customers give us secure entry instructions and go about their day. Every pro is background-checked, bonded, and insured, so you can trust your home in our hands.

Our signature 50-point checklist covers kitchens, bathrooms, bedrooms, and living areas — dusting, vacuuming, mopping, disinfecting, and tidying. Before each visit we ask which rooms need the most attention so nothing gets missed.

Yes — our pros arrive fully equipped. If you'd prefer eco-friendly products or have specific items you'd like us to use, just let us know when you book and we'll accommodate it.

Every home is different, so we give you a free, no-obligation estimate based on your space, priorities, and frequency. Recurring plans are discounted on every visit.

There are no long-term contracts — ever. You can reschedule or cancel up to 24 hours before your appointment at no charge, by phone or through your confirmation email.

For recurring plans we do our best to send the same pro every visit, so they get to know your home and your preferences over time.

Absolutely. Brightly is licensed, bonded, and fully insured, and every pro passes a background check before they ever enter a home.

Yes. On request we'll use greener, low-toxicity products that are safer for kids, pets, and the planet — just ask when you book.

Your satisfaction is guaranteed. If something isn't right, tell us within 24 hours and we'll return to re-clean the area — no questions asked and no extra charge.